Deckmates
Get Deckmates

Contact & support

Need a hand?
Talk to Deckmates.

Tell us what you need and we’ll make sure it reaches the right place.

Email hello@deckmates.uk
Account & appUsing Deckmates.Sign-in trouble, collection questions, bugs or account deletion.

Send us a message

Tell us what’s going wrong.

Include the device you use and what you expected to happen.

We’ll use this information to respond and keep an appropriate support or safety record. Read Privacy & your data. Never send passwords, recovery codes, payment-card details or intimate images.

ShopsWorking with Deckmates.Applications, events and bringing challenges to your community.

Send us a message

Tell us about your shop.

Ask about applications, events or working with Deckmates.

We’ll use this information to respond and keep an appropriate support or safety record. Read Privacy & your data. Never send passwords, recovery codes, payment-card details or intimate images.

PrivacyYour information.Access, correction, deletion and questions about your data.

Send us a message

Make a privacy request.

Tell us what you would like us to access, correct, delete or explain.

We’ll use this information to respond and keep an appropriate support or safety record. Read Privacy & your data. Never send passwords, recovery codes, payment-card details or intimate images.

AccessibilityHelp us remove a barrier.Website or app access problems and alternative formats.

Send us a message

Tell us what got in the way.

Include the page, device or assistive technology involved where you can.

We’ll use this information to respond and keep an appropriate support or safety record. Read Privacy & your data. Never send passwords, recovery codes, payment-card details or intimate images.

Community safety

Something doesn’t feel right.

Conduct and safeguarding concerns use a separate confidential form with the right questions for a careful review.

Report a concern
Anything elseGeneral, press or partnerships.For questions that do not fit the routes above.

Send us a message

Send a general enquiry.

Choose the closest topic and tell us what you need.

We’ll use this information to respond and keep an appropriate support or safety record. Read Privacy & your data. Never send passwords, recovery codes, payment-card details or intimate images.